1. Introduction

This Refund and Cancellation Policy governs all membership plans, premium services, matchmaking services, profile promotion services, and other paid services offered by ICONIC JODI through its website, mobile platform, customer support channels, and authorized representatives.

By purchasing any paid service, the user agrees to this Refund and Cancellation Policy.

2. Membership Plans

Experience seamless matchmaking with our unlimited membership plans.

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Benefits may change without prior notice.

3. Strict Non-Refundable Policy

All payments made to ICONIC JODI are final and non-refundable.

Once payment has been successfully processed, no refund, partial refund, credit, adjustment, or reimbursement shall be provided except where required by applicable law.

4. No Refund in the Following Cases

Refund requests shall not be accepted under any circumstances including but not limited to:

• User changes mind after payment.
• User does not receive expected number of matches.
• User becomes inactive after purchase.
• User marries through another source.
• User fails to respond to potential matches.
• User is dissatisfied with match suggestions.
• User no longer wishes to use the service.
• Membership period expires.
• User misunderstood service features before purchase.
• Profile receives fewer responses than expected.

5. Service Nature

ICONIC JODI provides matrimonial introduction and matchmaking assistance services only.

ICONIC JODI does not guarantee:

• Marriage
• Engagement
• Relationship success
• Compatibility
• Response from other members
• Specific number of matches

Accordingly, lack of successful matchmaking shall not qualify for any refund.

6. Cancellation of Membership

Users may discontinue use of services at any time.

However, cancellation by the user shall not create any entitlement to refund, reimbursement, or credit.

7. Account Termination

ICONIC JODI reserves the right to suspend or terminate accounts involved in:

• Fraud
• Misrepresentation
• Harassment
• Abuse
• Illegal activities
• Violation of company policies

No refund shall be issued in such cases.

8. Duplicate Payments

If a user is charged multiple times for the same transaction due to a verified technical error, ICONIC JODI may investigate the matter and process an appropriate adjustment after verification.

9. Payment Disputes

Users agree to first contact ICONIC JODI before initiating any payment dispute, chargeback, or complaint.

The company reserves the right to submit transaction records and service logs in defense of any disputed transaction.

10. Policy Modification

ICONIC JODI reserves the right to modify this Refund and Cancellation Policy at any time.

Updated versions shall become effective immediately upon publication on the website.